An AI receptionist that answers every call
It answers in your business's name, says it is an AI, takes the job's details and books the site inspection, so the crew can stay on the roof and the office can stay on top of the day.
How a call runs
- The caller hears the recording notice. Only then is the call recorded.
- The receptionist answers in your chosen voice and greeting, and says it is an AI receptionist.
- It confirms who is calling from their email and their name at the property's address. Caller ID never counts on its own.
- It takes the job's details: the work, the roof material and storeys where they matter, the address and postcode, and whether the caller is the owner, an agent or a tenant.
- It offers free site-inspection times from estimators who cover that postcode and that work, with time to drive between jobs, and books one.
- If the caller wants a person, it puts them through. A transfer nobody answers comes back to the receptionist to take a message.
What it never does
- It never quotes a price. It explains how inspections and quotes work instead.
- There is no voicemail.
- It answers only from your own questions and answers and Trade Assured's approved answers.
More than answering the phone
Emergencies
Complete and aboveAn active leak or storm damage goes down your on-call list in order, one person at a time, at any hour. The caller is told not to go up on the roof. If nobody answers, everyone on the list is texted.
Calling back web enquiries
Complete and aboveYour website's enquiry form files the request and queues a call back, only within the hours the telemarketing standard allows in the person's own state: weekdays 9 am to 8 pm and Saturdays 9 am to 5 pm, never Sundays or public holidays.
Booking online
Professional and aboveIf you switch it on, the enquiry form can offer free inspection times. The person proves their mobile with a texted code and books one.
The after-care call
Complete and aboveOnce a job passes its independent inspection, the receptionist can call the owner to ask how the work went, take down anything that isn't right for the office, and ask a happy owner who agreed to hear from you for a review.
The office hears at once
Complete and aboveEvery message it takes, any emergency nobody answered and any problem with the receptionist are texted to your staff from the business number.
You choose how it works
Complete and aboveAnswer every call, only when staff don't pick up during opening hours, or switch it off. Choose its voice, name, greeting and instructions, and whether it books inspections and transfers calls.
What it costs
The AI receptionist comes with Complete, Elite and Builder. It includes 200 minutes a month on Complete, then 50c a minute; 400 minutes a month on Elite and Builder, then 45c a minute, before GST. Minutes are counted per call in whole minutes.
Owners are emailed when 80% of the included minutes are used, and you can set a monthly cap. Once it's reached, calls ring your staff as if the receptionist were off, until the next billing month.
Stop missing calls
The AI receptionist is on Complete, Elite and Builder. Register, choose your plan and set it up in Phone settings.