Privacy

This website

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What the policy will cover

• The records trade businesses keep in Trade Assured about their clients, properties and jobs.
• Call recordings, which are made only after the recording notice, and the AI receptionist.
• The service providers Trade Assured uses to run the service, such as for calls, texts, email and card payments.
• Where workers are during crew sign-on, which is recorded only with their consent.
• Bank details, access to a job's record by outside parties such as surveyors and councils, and how long records are kept.

Information a trade business holds about you

If a business using Trade Assured holds information about you, contact that business first to see or correct it. If you aren't satisfied with how a privacy complaint is handled, you can contact the Office of the Australian Information Commissioner.

Last updated 26 October 2026.